Throughout my 15+ years in Technology Services, I have led successful transformations, optimized IT operations, improved global infrastructure, and maximized business productivity.
My leadership in defining architectural standards, developing technological improvement strategies for organizations, and leveraging innovative technologies has a major impact on the achievement of full business potential.
I am skilled at Cloud Migration, Systems Implementation (ERP & CRM), Cybersecurity & Risk Management, Enterprise Architecture, Big Data (BI, IoT, Analytics), Artificial Intelligence (AI), and Machine Learning (ML).
My focus is to enable organizations for value creation and streamline IT operations through Business Model Transformation, Digital Modernization, and Cybersecurity Implementation.
Iam able to adapt my leadership style to different situations and audiences. I can stay calm in high-stress moments, which allows me to respond constructively and express myself appropriately.
I Practice empathy by putting myself in other people's shoes and utilize my active listening skills to understand employee's points of view and educate myself on the challenges and obstacles they face while focusing on reading emotional cues such as voice tone, word choice, and body language
P&L TO $30M ⁃ TEAMS TO 90+ ⁃ GLOBAL OVERSIGHT ⁃ MID-SIZED TO LARGE TECHNOLOGY SERVICES COMPANIES
Increased organizational efficiency by 35% by implementing ITIL best practices, aligning mission with business objectives, and driving compliance with standards.
Launched 27+ innovative web, mobile, and embedded products in e-commerce, ESG, ERP, and financial domains, leveraging nextgen technologies (Blockchain, AI, ML, IoT).
Reduced IT infrastructure budget by $4M by upgrading IT infrastructure hosting for 40+ web apps.
Bolstered revenue by $30M by migrating on-premise product delivery to cloud platforms
Optimized market share by 20% in maritime industry and bolstered revenue by $5M by delivering M&A, researching 60+ companies for M&A, and consolidating digital solutions.
Reduced cost by 50%+ by creating software/data centers and developing data strategies
Achieved EBITA of $30M by managing digital transformation and updating two-tier applications from on-premise installer products to multi-tenant cloud SaaS platform delivery.
Saved training costs of $100K+ by delivering effective talent management and liaising with globally distributed teams, including engineering, data science, and analytics.
Increased SDLC process efficiency by 35% by employing organizational OKRs, scaling Agile (SAFe), DevOps, trunk-based development, feature toggles, TDD, and shift-left testing.
Enhanced efficiency by 70% by introducing low-/no-code platforms and deploying infrastructure.
Self Motivated, Empathetic and Resilient leader with expertise in managing and enabling global teams with over 90 engineers, product managers and architects for success through motivation, innovation, creativity, and autonomy
Experience in defining technical vision, mission and aligning them with company's core values by execution of well-defined objectives and monitoring the progress via KPIs
A catalyst for organizational change, building proactive change plans, aligning Stakeholders, and engaging the organization for its implementation
Experience in implementation of business practices to create the highest level of efficiency within an organization by balancing the costs with revenue to achieve the highest net operating profit possible
Six Sigma Certified with expertise in fostering Continuous improvement organization culture by eliminating waste, improving productivity, and achieving sustained continual improvement of an organization's processes
Track record of managing human capital in talent planning, onboarding, recruitment & selection, retention, performance management, and managing diversity
Experience in maintaining solid relationships with the constant communication and aligning business practices with societal needs and expectations, helping to drive long-term value.
ITIL certified and experienced in fostering a customer-centric culture, addressing customers’ reported issues, and building long-term relationships with customers to boost customer retention, loyalty, and satisfaction.
Certified Product Manager with experience in leading and facilitating the creation of products by implementing user research, User experience, design, development, positioning, and monitoring that deliver value to both customers and the business
Proficiency in digital transformation, IT growth, and IT modernization to ensure the business is aligned with digital transformation strategies and technological transition to improve the business's efficiency, timeliness, and reliability
Competence to set the compliance posture and implementation of DevSecOps practices in organizations to establish IT processes and procedures to attain SOX, PCI-DSS, SOC 1 and 2, GDPR, ISO 27001 Compliance Certifications
Experience developing SaaS-based multitenant cloud applications leveraging Cloud providers PaaS and IaaS services and implementation of Infrastructure as Code (IaC) model.
Strong experience in improving efficency across software development lifecycle by establishing DevOps, Trunk based development, feature toggles, in-sprint automation and shift left testing strategy
Strong knowledge of data mining of large datasets to train and model algorithms to perform descriptive, diagnostic, predictive, and prescriptive analysis.
Exposure to Data Capture, cleansing, and edge computing of sensor data via ModBus, NMEA, OPC UA Protocols
Wide range of experience from budget planning to NPV analysis for decision making on make vs buy, Mergers and acquisitions and the ability to improve a company’s financial levers: EPS, ROIC, EBIDTA, P/E, NPV, and WACC
Negotiated contracts with vendors and service providers for the acquisitions, Procurement, staffing resources, and software tools
PMP certified, Adept at coordinating multiple IT projects overseeing SDLC process and implementation of SAFe for business agility
Skilled in analysis and management of risk by mitigation, prioritization, and Optimization with expertise in implementing Business Continuity and Disaster Recovery plans
Cloud Migration, Systems Implementation (ERP & CRM), Cybersecurity & Risk Management, Enterprise Architecture, Big Data (BI, IoT, Analytics), Artificial Intelligence (AI), Natural Language Processing (NLP), Machine Learning (ML), Java, Go, Python, TensorFlow, .NET, C#, Typescript, Angular, React, Ionic, flutter, MySQL, Oracle, SQL Server, MongoDB, Influx, Couchbase, Redis, Azure, AWS, Azure DevOps, GitHub Actions, OWASP, Microsoft Project, Jira, Confluence, Power BI
2019 - Present
ABS GROUP, Houston, TX
2015 - 2019
E-BUSINESS INTERNATIONAL INC., Client: ABS Nautical Systems
2014 - 2015
E-BUSINESS INTERNATIONAL INC., Client: American Bureau of Shipping
2010 - 2014
MERCURY INSURANCE GROUP, Oklahoma City, OK
2007 - 2010
OBJECTWIN TECHNOLOGIES, Client: Mercury Insurance Group, Oklahoma City, OK
I am a committed lifelong learner with a Masters's degree in Business Administration and Computer Engineering.
University of Texas at Austin, Austin, TX
University Of Houston - Clear Lake, Houston, TX
Jawaharlal Nehru Technological University, India
Project Management Institute
Pragmatic Institute
Scrum Alliance
Aveta Business Institute
Exin
IBM
CompTIA
Conducted assessment and validity of financial trends and models by outlining DCF analysis, Market valuation, and abnormal earnings model by comparing competitor's market for product launch in 1 year
Executed and generated corporate, business, and organizational strategic models to advance market share by 25%
Performed market research and financial valuations of 60+ companies for Mergers & Acquisitions (M&A) in real estate
Conducted investment analysis for new properties for acquisitions, evaluating financial charges and returns and comparing with market trends; offered investment consultancy to clients, negotiating and signing 5 agreements
2019 - Present
A global management consulting firm with $500M revenue and 1K+ employees. Named one of the world’s and America’s best by Forbes
Appointed by COO to develop and implement organizational mission and vision, cultivate innovative culture, and align IT strategy with global business goals. Provided technology-enabled solutions and uncovered new and emerging technologies in areas such as data analytics, mobility, and cloud computing by fostering relationships with business/operational leadership across enterprise and identifying new and emerging technologies. Attained SOX, PCI-DSS, SOC, and ISO 27001 compliance by defining SDLC, backup policies, security, disaster recovery, and business continuity.
► Operational Excellence: Enhanced revenue/profitability by 350%/175% by delivering products, integrating product lines with Gainsight, and employing microservices strategy for API development of REST endpoints.
- Bolstered operational efficiency by 60% by leading application development teams, improving internal ERP systems, employing Jira/Confluence for project delivery, and integrating with Drata for security and compliance automation.
- Enhanced development efficiency by 70% by creating tools for SaaS applications, employing Azure platform infrastructure, and devising metadata-driven templates for UI, SQL-based REST API, and rules engine.
- Decreased waste by 30% and increased efficiency by 95% by re-engineering software development processes.
► Value Creation: Increased feature product release speed by 60% by devising project artifacts like RACI matrix, overseeing SDLC process, delivering cadence across organization, and creating fast integrated learning cycles.
- Optimized productivity by 30% by managing staff development/performance review based on quantifiable goals.
- Generated annual revenue of $10M by managing product portfolio for new product lines launch.
- Slashed OPEX by $1.5M and updated financial levers, budget planning, NPV analysis, M&A, EPS, ROIC, EBITDA, P/E, and WACC by holding financial responsibility, ensuring expenses transparency, and building cost centers.
- Achieved EBITA of $30M by managing digital transformation and updating two-tier applications from on-premise installer products to multi-tenant cloud SaaS platform delivery.
► Team Leadership & Training: Achieved employee retention by developing training program, streamlining OKRs and KPIs for professional development, ensuring engagement between project teams, and fostering DEI culture.
- Augmented customer satisfaction rates by 30% by ensuring coordination between product management, global sales, go-to-marketing, consulting, support, external vendors, and customers.
2015 - 2019
A staffing agency providing services to ABS Nautical Systems, a leading fleet management software provider.
Brought on board to deliver human-centered design, manage Nautical System product lines, and achieve full business potential by designing prototypes for SaaS products, managing product life cycle from inception to commercialization, and leading product development teams within R&D portfolio. Attained client’s trust and transformed business requirements into solutions by delivering operational and subject matter expertise. Adhered to budget targets and cultivated environment of responsibility by setting direction. Oversaw IT procurement for software/hardware requirements and managed product initiatives, voyage manager, vessel performance, and dispatch with budget of $3M+ while focusing on achieving cost control.
► Performance Improvement: Augmented vessel performance solutions by delivering AI/ML/data mining.
- Enhanced performance/scalability by 60% by implementing strategies, scaling infrastructure, and delivering data archival participation of data hot and cold storage.
- Slashed training costs by $100K+ and reduced reliance on external training by devising training programs.
► Business Development: Accomplished revenue increment of $10M by providing web/mobile applications, delivering Blockchain electronic logs, and IoT-based data historian with predictive/prescriptive analysis using AI/ML.
- Improved product delivery time by 15% by updating SDLC and managing change requests.
- Attained 90 NPS, slashed churn rate/acquisition cost by 3%/30%, and optimized revenue by 2X by redesigning product line, determining current system/state, prototyping wireframes, building content style guide, updating customer onboarding, improving application performance, and introducing dashboards with data visualizations.
2014 - 2015
A staffing agency providing services to American Bureau of Shipping
Helmed charge to update applications and deliver new product lines by launching centralized applications while storing vessel design, sea trails, test results, and data for performance benchmarking. Implemented work orders for survey plans and defined rules/fee structure for classification/certification of vessels while maintaining ABS 2000 O2K application
► Productivity & User Experience Optimization: Increased development teams’ productivity by 30% by supporting clients, validating requirements, delivering business justification/system design, and managing development team.
- Improved user experience by 100% by prototyping user journeys, mocking wizard screens, performing fault-tolerant testing, and building online help guides for easier navigation.
- Ensured business development of $25M by devising business units, cost centers, and budgeting models while conducting “what-if” scenarios, Monte-Carlo simulations, decision trees, and assessments for 3 ventures.
2010 - 2014
A leading writer of automobile and home insurance in California with $6.7B in revenue and 9.4K+ agents. Ranked as sixth largest private passenger automobile insurer.
Recruited to maximize customer satisfaction rates by uncovering product vision and delivering accurate roadmaps. Negotiated contracts with suppliers to meet workforce needs of onshore, nearshore, and offshore teams. Achieved Best Employee Award 4 times as well as Excellence Award by CEO for exceptional performance. Created mobile application for customers, developed personal auto quotes online, and selected agent for processing policy.
► IT Operations Management: Slashed IT infrastructure budget by $4M, reduced licensing costs, updated libraries, and acquired equipment by upgrading IT infrastructure hosting for 40+ web apps, managing 20 cross-functional experts.
- Bolstered customer satisfaction by 35% by employing ITIL best practices for IT service management, implementing ServiceNow tool, and leveraging change/incident management.
► Product Launches: Secured $21M annual income stream within 3 years of product launch while creating SaaS insurance products for commercial auto, mechanical breakdown, and homeowners’ insurance with $3M budget.
- Achieved business growth of $50M by delivering quality rollouts to development team on time and under budget.
- Enhanced customer satisfaction by 35% and supported company in attaining JD Edwards’ Best Online Experience Award by understanding business objectives, employing logic, and developing system and billing procedures.
2007 - 2010
► Achieved cost savings of $5M+ in yearly expenditures by delivering exceptional leadership to cross-functional team of 15 people and creating financial algorithms combining MVR, CLUE, and credit reports.
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